Assistance for Users

Should you require any help in using this system or would like to report a fault then please do not hesitate to contact Pindar Creative staff as below.
For Customer Service and Order Enquiries please contact 01296 390100 and speak to one of our Customer Service Team. Alternatively you can email us via the contact form and you will receive confirmation and feedback within 2 hours of sending your email (between the hours of 9.00am and 5.00pm).

If you would like to contact us by post you can send a written correspondence to:

Pindar Creative
31 Edison Road
Rabans Lane Industrial Area
Aylesbury
Buckinghamshire
HP19 8TE

Further Customer Information

Product description

We try to ensure that all of the items shown on the website are accurately represented however slight variations in colour, typefaces and layout may be experienced dependent upon the device upon which you are viewing the example.

Price and Sales Tax

Prices of all products are exclusive of VAT. Where VAT is applicable this will be added at the Order Confirmation stage of the buying process. You will receive an order confirmation via email that can be used as a VAT receipt.

Delivery

Deliveries will normally take between 7 - 10 working days from receipt of your returned ‘Checklist’.

Cancellation of Orders

Should you wish to cancel an order this will need to be done within 24 hours of the order being placed by calling 01296 390100 and a member of staff will be able to assist. If the order has been placed for more than 24 hours, then there may be cancellation charges applicable, depending on the status of your order in our production system. A member of our customer services team will be able to advise.

Return of defective goods

We endeavour to despatch the goods to you in perfect condition. However, occasionally goods can be damaged in transit, or very unusually faults occur as a result of the manufacturing process. We are very keen to rectify any problem as quickly as possible.
In the event that the product(s) is defective, you may return it to us within 7 days of receiving such product(s). Please return product(s) to the postal address set out in "Contact Us". Please note that goods being returned should be thoroughly packed and if possible the original packaging included.

In the unlikely event of a complaint this will be acknowledged within 24 hours. We will endeavour to resolve any complaints quickly and will keep you informed during the resolution process.

Privacy and Security

What we will do with your contact information
Pindar Creative will not sell or pass your name, address or e mail address to any third party unless legally obliged to by UK Government authorities.

Credit card transactions

Your card details are transferred directly to our Payment Service Provider (www.paypal.com) for immediate authorisation. Once we have received authorisation from the Payment Service Provider we confirm your order. We do not store credit card details nor do we share customer details with any 3rd parties